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Q&A

1. What is the procedure of placing an order? 

Customers provide products’ info → Quotation → Sample Production → Sample Approval → Mass Production → Delivery

2. What information I need to provide for quotation? 

Please provide your products’ design, size, thickness, material, quantity, printing method, packing & place of delivery.

3. Which type of file format I need to supply for sample production? 

We accept AI、EPS、TIFF、JPEG files and they should be over 300DPI.

4. What is the lead time? 

For normal cases, after receiving the final artwork, it takes around 3-5 days to produce a plain sample, whereas around 7 days for silkscreen & offset printing sample. After the sample approval & deposit confirmed, it takes around 20 days for mass production. The lead time can be revised for urgent orders.


5. What is the main different between PP, PVC & PET? 

3 materials have different characteristics:
PP – Environmental friendly & cost effective, we can use ultra-sonic or glue PP together
PET – Environmental friendly & high level of transparency

PVC – High level of transparency & widely used


6. What is the MOQ? 

For local customers, the MOQ is 5,000pcs for each design. 

For overseas customers, the MOQ is 10,000pcs for each design.


7. What is the different between Silkscreen printing & Offset printing?

Silkscreen printing is mostly used for simple graphics. Pantone no. or colour samples should be provided by customers.

Offset printing is for more complicated graphics, gradual change colour or pictures. There are 4 basic colour red, blue, yellow & black. They can be mixed out more than 10 colour. White masking is usually added for enhancing the products’ image. Customers no need to provide any Pantone no. or colour samples.


8. Is there any sample charge & is it refundable? 

Yes, there is sample charge for producing samples. Under circumstances, part of or full sample charge can be refunded after placing orders.